Essential Features of a Defect Tracking Tool

Defect tracking is a major part of any software development project.

Without getting into the matter of whether a defect is a major or minor one, it is necessary to record, manage and fix each and every defect to develop a stable application that is successful in the market.

In the software testing industry, people also believe that there is no need to use defect tracking tools

This is one of the major misconceptions that there is no point in tracking and managing every growing inventory of the defects since their ultimate objective is to resolve the defects as soon as they occur in a system.

However, identifying the sources of defects and then monitoring the defect removal process, are important for a manager to ensure an effective defect tracking process.

A manager needs to analyze the efficiency of defect tracking and defect removal as well as minimize the cost associated with these defects.

An effective defect tracking tool accumulates all the defects and simplifies them being reported from various sources.

Different stakeholders like customers/users, developers, analysts, and testers submit defects every now and then.

It is not possible to resolve the issues as soon as they can be submitted to the developers.

Chances are high that a new defect will be identified during the process of resolving issues. The new defects need to be tracked so that all the relevant information about them it stored properly.

It should allow using different kinds of metrics and reports that would help in the management of analyzing various defects rising and removing defects.

Thus, choosing the right defect tracking tools is necessary. There are different vendors available in the market who claim to provide the best defect tracking features. 

Let’s have a look at the different features you may look for while choosing the best defect tracking tools for your business:


Currently, users who submit their defects are located in different geographical locations. They need to access their tools at any time, using any device and from any part of the world.

The tool needs to be 100% web-based. In addition, the tool needs to be accessible from mobile devices running on Android, iOS, etc. In other words, the toll should be accessible at any time and from anywhere. 

Submitting Defects from Any Source

Users should be able to submit defects from any source like their emails, MS Word, or Excel files.

The defect tracking tools should have the feature to import defects from all the sources and store them in a central repository.

This can help the management to derive meaningful reports and metrics out of this data. Typically, users do not want to spend much time submitting their defects, thus, the tools should allow users to enter defects easily and quickly.

The automatic creation of facets of test case failures will be an added point of such tools. 

Customized Workflow

We know software defects can be expensive. In addition, the cost of identifying and resolving defects represents one of the most expensive activities of the software development lifecycle.

It is not possible to eliminate all defects from a product in order to ensure a better quality of a software release.

Although defects are inevitable, a QA team can still minimize their numbers and the impacts on the projects.

In order to achieve this, development teams should implement a defect tracking tool that focuses on capturing and preventing defects as early as possible in the process and minimizing the impact of these effects.

The tool that you choose should support defining a workflow at a defect level. 

Email Notifications

The email notification feature will allow the desired team members to receive automated notifications whenever a defect is submitted or updated in a defect management tool.

This results in effective communications among the team members which helps them to take preemptive action on the defects, and when they are submitted in the defect tracking tool. 

File Attachments 

A QA team can use this feature to attach files that are the next key feature to look for when selecting a defect tracking tool.

This feature is mostly used by the development and testing teams while adding or modifying the defects. Users often attach files and screenshots of the defects, so it becomes easier for the dev team to understand the defect and reproduce it later easily. 

These top defect tracking tool features are extremely important to check before you equip your team with a tool for the software development project.

Yashik Patel
Yashik Patel is a Google Certified, Digital Marketing and professional Blogger. He has 5+ years experience in SEO, SEM and ORM (Online Reputation Management) field.

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